| Below is our updated statement regarding the potential impact of the Coronavirus including some frequently asked questions.
If the situation changes and FCO issues a travel advisory advising against all but essential travel to a whole country or island or the event is cancelled by the event organisers, customers of ABTA Members who have booked package holidays to that destination for the period that the advice is in force will be entitled to receive suitable alternative arrangements, or where these aren’t available, a full refund of all monies paid to the tour operator. Customers may be able to recover the refund from their travel insurance, but if this is not the case, the tour operator must provide a refund. Unfortunately you won’t be entitled to any additional compensation, as the reason for the holiday not continuing is outside the control of 1st Tickets Limited. In the meantime, please do ensure that everyone in your group has adequate travel insurance and a valid European health insurance card (EHIC) as this will allow access to state-provided healthcare in EEA countries, at a reduced cost, or sometimes for free. The EHIC, however, is not an alternative to travel insurance. You can, of course, choose to cancel your trip at any time, however termination charges as per our Booking Conditions will apply. Detailed below are some frequently asked questions and useful links to Government, Health and ABTA. If there is a significant change to the travel guidelines or an update about the events from the ACO and/or Peter Auto, we will keep you updated. Brian Sheehan |
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| Frequently Asked Questions
What happens if… |
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UK Government issues a travel advisory against all but essential travel to whole of France/Belgium Customers of ABTA Members who have booked package holidays to that destination for the period that the advice is in force will be entitled to receive suitable alternative arrangements, or where these aren’t available, a full refund of all monies paid to the tour operator. Customers may be able to recover the refund from their travel insurance, but if this is not the case, the tour operator must provide a refund. |
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Event is cancelled by event organisers: Customers of ABTA Members who have booked package holidays to that destination for the period that the advice is in force will be entitled to receive suitable alternative arrangements, or where these aren’t available, a full refund of all monies paid to the tour operator. Customers may be able to recover the refund from their travel insurance, but if this is not the case, the tour operator must provide a refund. |
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UK Government issues a travel advisory against all but essential travel to specific places in France/Belgium, but not Le Mans and/or Spa Francorchamps In this case there would be no change to your travel arrangements and you would travel be able to the event |
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UK Government issues a travel advisory against all but essential travel to specific places including Le Mans and/or Spa Francorchamps Customers of ABTA Members who have booked package holidays to that destination for the period that the advice is in force will be entitled to receive suitable alternative arrangements, or where these aren’t available, a full refund of all monies paid to the tour operator. Customers may be able to recover the refund from their travel insurance, but if this is not the case, the tour operator must provide a refund. |
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A channel crossing point is closed due to Coronavirus 1st Tickets will aim to source an alternative crossing for customers. If this is not possible and the holiday is cancelled, 1st Tickets will be obliged to give full refund. |
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UK Government FCO advice changes to state that they advise against all but essential travel to France/Belgium whilst at the event |
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There is an outbreak at the event Customers will need to follow the guidance and direction of the local and national authorities. If quarantined, then it is not the responsibility of 1st Tickets to cover costs for accommodation and return transport. However, we do have an obligation to provide assistance with sourcing alternative accommodation and travel arrangements. |
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A customer chooses not to travel because of personal concerns regarding the virus, but there are no travel restrictions in place. You can, of course, choose to cancel your trip at any time, however termination charges as per our Booking Conditions will apply. |
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Is there any compensation payable? As the reason for the holiday not continuing is outside the control of the tour operator, Customers will not be entitled to any additional compensation. |
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| Where can I find more information?
UK Government – Foreign Office NaTHNaC ABTA |
The Coronavirus, and its unforeseen impact, has come out of the blue and is something that we could not have prepared for. All we can do is give you the facts available and point you in the direction of further information to help you make an informed decision as to whether or not to travel.At this stage there is no indication that events at Le Mans and/or Spa Francorchamps will be affected by the current Coronavirus outbreak. However, we are monitoring travel advice updates from the UK Government 
