Here you will find answers to the most frequently asked questions.
What is included in the Package price for the Le Mans 24 Hour Race?
|Item Description||Package Type||Additional Information|
|Premium Self Drive||Standard Self Drive||Ticket Only|
|Channel Crossing by Eurotunnel||Y||(Folkestone – Calais) 5 day or less stay. Longer stays are available for a supplement|
|Channel Crossing by Ferry||N/A||Y||(Dover – Calais) 5 day or less stay. Longer stays and alternative crossing routes are available for a supplement|
|Camping permit for your selected campsite||Y||Y||Y||(strictly 7m by 5m per pitch, including vehicle). Now valid from Sunday before the race with no local supplement (expecpt Mulsanne and Arnage campsites, which open on the Wednesday)|
|General Admission tickets for you and your passengers||Y||Y||Y|
|Next Day Special Delivery||Y||Y||Y||Includes insurance against loss up to the value of your booking|
|Complimentary lanyard and ticket holder||Y||Y||Y|
|Complimentary GB Sticker||Y||Y||Y|
|Information pack about the Event||Y||Y||Y|
|Invitation to the Friday Meet and Greet at the 1st-Tickets Private Area||Y||Y||Y||Including guest speakers (subject to confirmation)|
Do I pay extra for paying by credit card?
There is no additional charge for paying by credit card.
How are your prices calculated?
To calculate our prices we take into account the likely Euro exchange rate for our payments to the circuit and other suppliers, our operating overheads, ACO Fees, Insurances, bank and merchant services charges.
When will I know if my ticket request will be met?
The circuit normally confirms our allocation for the Le Mans 24 Hour Race in mid October. However, this date is subject to variation and is dependent on any changes made to the circuit and camping areas. As soon as our allocation is confirmed, we make our way through the event register provisionally allocating tickets to customers in date registered order.
We aim to inform all customers of their provisional allocation by the end of December. If for any reason we are not able to offer you your preferred campsite or grandstand, we will work with you to find a suitable alternative and place you on the waiting list for your first choice.
When do I need to pay for my tickets?
In order to confirm your chosen arrangements, you must make full payment at the time of booking. In some circumstances, we will accept a deposit and stipulate a date for payment of the remaining balance. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you, in which case cancellation charges will apply. For further information, please see our Booking Conditions (section 6 Changes and Cancellation by us).
When will I receive my tickets?
Tickets and crossing confirmation (where applicable) are sent to you by next day signed for Special Delivery (included in your package price) at least two to three weeks before the event. When your tickets are on their way, we will send you an email with the delivery information and tracking number.
When can I purchase tickets for next year’s events?
Each year, there is high demand for camping and grandstand tickets for the Le Mans 24 Hour Race. We operate a register of interest, which we open in June for the following year’s event. By registering your interest you are under no obligation to purchase.
Why have Package prices increased for 2020?
Each year, before setting our prices and fixing the exchange rate with our foreign currency providers, we have to wait for confirmation from the ACO of prices and our allocation (mid-October). Following the results of the UK’s EU Referendum in 2017 and the decision to leave the European Union, the value of the pound against other currencies fell significantly (approx 20%). Currently the ongoing uncertainty around leaving the EU with or without a deal has continued to keep pressure on the pound. This means that the exchange rate we have currently been able to achieve with our foreign currency providers is still low. We have set our prices at, what we believe is, a fair level based on our expected achievable exchange rate for the year and the ticket prices from the circuit.
Also, each year the face value of some of the Le Mans 24 Hours Tickets increase slightly.
What will happen if the Euro Exchange rate falls even further?
Once you have your booking with us, we will aim to keep the price to you fixed. If a falling rate means that the total cost of your package increases we may make an additional charge. For further information, please see our Booking Conditions (Section 3: The price of your arrangements).
What will happen if the Euro Exchange rate improves?
Although the Exchange rate is continually changing, we make payments at certain times and may not be able to take full advantage of improvements in the exchange rate. However, we calculate an average exchange rate based on all our purchases for an event and if the average rate is significantly greater than our expected exchange rate, we will pass on any savings (less any additional incurred costs) to you.
What are 1st Tickets doing to avoid further price increases?
We have reviewed our Euro payment strategy and utilise various mechanisms to hedge our Euro exposure, reducing the impact of exchange rate fluctuations.
What protection do I have?
As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), 1st Tickets Limited has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992.
In the event of 1st Tickets Limited’s insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre-arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with 1st Tickets Limited.
In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package.
Paying by credit card also gives you additional protection via your credit card provider.